Privacy Policy

IMPORTANT: This is a working draft prepared for website implementation and review. It should be reviewed and approved by Metzy’s ownership and, if appropriate, legal counsel before publication. The final policy should accurately reflect the website’s actual forms, ordering/reservation platform, rewards program, analytics, advertising, cookies, payment processors, and other third-party services.

1. Introduction

Metzy’s, including Metzy’s Cantina and related Metzy’s websites, services, and online experiences (collectively, “Metzy’s,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our online forms, make an inquiry, place an order, make a reservation, sign up for rewards or marketing communications, purchase a gift card, request catering or private events, or otherwise interact with us online.

By using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the website or submit personal information through it.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide Directly
  • Contact information, such as your name, email address, telephone number, mailing address, and other information you choose to provide.
  • Reservation information, such as the name on a reservation, requested date and time, party size, and special requests.
  • Ordering information, such as items ordered, pickup or delivery information, and information necessary to process an order.
  • Catering, private event, party, or food-truck booking information, including event details and contact information.
  • Information submitted through contact forms, donation requests, employment inquiries, or other forms on the website.
  • Information you provide when signing up for a rewards program, email list, promotional communications, or other customer programs.
  • Information related to gift card purchases or other transactions, as applicable.
Information Collected Automatically

When you visit the website, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, and similar technologies. This may include your IP address, browser type, device type, operating system, referring website, pages viewed, approximate geographic location, dates and times of visits, and information about how you interact with the website.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, and, where applicable, support marketing or advertising activities.

Some cookies may be placed by third-party service providers that help us operate the website or provide analytics, ordering, reservation, rewards, advertising, or other services. Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

Before publication, the website administrator should confirm the actual cookie and tracking technologies in use and add any required cookie-consent or preference-management functionality.

4. How We Use Information

We may use information we collect for purposes including:

  • Providing, operating, and improving our website, restaurant, food truck, catering, and related services.
  • Processing orders, reservations, event inquiries, catering requests, gift card transactions, and other requests.
  • Responding to questions, comments, inquiries, and customer service requests.
  • Managing rewards, loyalty, promotions, contests, or other customer programs.
  • Sending transactional communications, such as reservation confirmations, order updates, or responses to inquiries.
  • Sending promotional emails, texts, or other marketing communications where permitted by law and, where required, with your consent.
  • Understanding website usage and improving our content, services, and customer experience.
  • Detecting, preventing, and addressing fraud, security incidents, misuse, or technical problems.
  • Complying with legal obligations, responding to lawful requests, and protecting our rights, property, and safety.

5. How We Share Information

We do not sell your personal information for money. We may disclose information to third parties when reasonably necessary to operate our business and provide requested services, including:

  • Service providers that support website hosting, maintenance, analytics, email communications, ordering, reservations, payments, rewards, gift cards, catering, and other business functions.
  • Payment processors and financial service providers as necessary to process transactions.
  • Professional advisors, such as attorneys, accountants, insurers, or other consultants, when appropriate.
  • Government authorities, law enforcement, courts, or other parties when required by law or when reasonably necessary to protect rights, safety, or property.
  • A successor or purchaser in connection with a merger, acquisition, sale, restructuring, financing, or similar business transaction.
  • Other parties with your direction or consent.

Third-party services may collect or process information directly when you use their services through our website. Those companies may have their own privacy policies and terms that govern their handling of information.

6. Online Ordering, Reservations, Payments, and Third-Party Services

Certain features of our website may be provided through third-party platforms, including online ordering, reservations, payments, rewards, gift cards, email marketing, analytics, and event or catering services. When you use one of these features, information may be transmitted to the applicable third-party provider.

Metzy’s does not control the privacy practices of third-party providers. Before publication, the website administrator should identify the specific providers currently connected to the website and add links to their applicable privacy policies where appropriate.

Payment card information may be collected and processed by our payment processor rather than stored directly by Metzy’s. We recommend that customers review the applicable payment provider’s privacy and security practices.

7. Marketing Communications

If you subscribe to our email list, rewards program, or other promotional communications, we may use the information you provide to send news, offers, events, promotions, and other communications about Metzy’s.

You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may also contact us using the information in the ‘Contact Us’ section below. Even if you opt out of marketing communications, we may continue to send non-promotional messages related to transactions or services you have requested.

8. Text Messaging

If Metzy’s offers text-message marketing or customer communications and you choose to participate, your mobile telephone number and related messaging information may be processed by Metzy’s and/or its messaging service provider. Message and data rates may apply. Message frequency may vary. You can opt out of marketing text messages by following the instructions provided in the applicable message.

This section should be removed or revised if Metzy’s does not currently offer text-message communications.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us through the website, please contact us so that we can take appropriate steps.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting information over the internet or storing information electronically is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, enforce agreements, and protect our rights.

Specific retention periods may vary depending on the type of information and the reason it was collected.

12. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, deletion of, or information about the processing of certain personal information, subject to applicable legal exceptions.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing a request. We will respond within the time required by applicable law.

This section should be reviewed and expanded if Metzy’s is subject to a state comprehensive consumer privacy law that provides specific consumer rights based on the location of the visitor or customer.

13. Do Not Track and Privacy Signals

Some web browsers and devices offer ‘Do Not Track’ or similar privacy settings. Because there is not a uniform industry standard for responding to these signals, our website may not respond to every such signal. If the website uses a consent-management platform that recognizes Global Privacy Control or another legally recognized privacy signal, this policy should be updated to describe that functionality.

14. Links to Other Websites

Our website may contain links to websites, social media platforms, ordering services, reservation systems, payment services, or other third-party websites. We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of each third-party service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. When we make changes, we will update the ‘Last Updated’ date at the top of this policy. We encourage you to review this policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Metzy’s / Metzy’s Cantina
[email protected]
Newburyport MBTA Station
5 Boston Way, Newburyport, MA
Phone: (978) 992-6458

17. Website Implementation Checklist – Before Publishing

  • Confirm the exact legal business/entity name and mailing address.
  • Confirm the privacy-policy contact email and phone number.
  • Confirm whether the site uses Google Analytics, Google Tag Manager, Meta Pixel, advertising pixels, or other tracking tools.
  • Confirm the website hosting provider and any embedded third-party tools.
  • Identify the current online ordering provider and link to its privacy policy.
  • Identify the reservation provider and link to its privacy policy.
  • Identify the rewards/loyalty provider and link to its privacy policy.
  • Identify the gift card/payment provider and link to its privacy policy.
  • Confirm whether the site collects SMS/mobile numbers and whether text marketing is offered.
  • Confirm all website forms and what information each form collects.
  • Confirm whether cookies require a consent banner or preference-management tool for the site’s users and applicable jurisdictions.
  • Confirm whether any advertising or retargeting is currently active.
  • Confirm the policy is linked in the website footer and, where appropriate, near forms or transaction pages.
  • Have ownership/legal counsel review the final policy before publication.

Drafting note: This document is a website privacy-policy draft and is not legal advice. The final policy should match the website’s actual data practices and applicable laws.

Celebrate with Metzy's

New Look - New BBQ - More Ways to Gather

Join us as we unveil a fresh new look and our new BBQ & taqueria menu — while celebrating two big milestones.

Best Food North & South of the Border

Thursday, October 1, 2026

4:00 PM – 8:00 PM

5 Boston Way, Newburyport, MA 01950
Dine In · Private Parties · Catering · Food Truck